PayMore Group, LLC

Privacy Policy

INTRODUCTION

Welcome to PayMore Group, LLC. This Privacy Notice explains what we do with your personal information when you are visiting https://paymore.com (including the mobile optimized version accessible from your portable hand-held device) (“Website”) and social media pages. It describes how we collect, use and process your personal information, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your rights.

For the purpose of applicable data protection legislation, PayMore Group, LLC, whose registered office is at 4242 Six Forks Road, North Hills, Ste 1550, 27609, Raleigh, United States (“we”, “our” or “us”) is the ‘controller’ of your personal information. This means we decide why and how your personal information is used and are responsible for protecting it. Please refer to the end of this notice for our contact and company information. 

This policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); 
• Individual franchise websites; and 
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

1.    INFORMATION WE COLLECT ABOUT YOU

When you use the Website, we collect and use information about you in the course of providing you with our services and with customer support. We may collect some or all of the information listed below to help us with this:

• information that you submit online via the Website or give to us via email, including your name, contact details, and product preferences and purchases from franchisees;
• information that you submit via any contact forms on the Website and any correspondence we have with you over email;
• details of your marketing preferences when you subscribe to receive updates or offers from us;
• details when you enter a competition or prize draw, including any personal information
• contained in the entry itself;
• your social media handle, any information you post on our social media pages or posts in which you include a hashtag or mention relating to us and information regarding your activities on our social media pages generally (for example, the time and date of your posts);
• extra information that you choose to tell us; and
•  technical information about your visit, including details of your visits to the Website and your navigation around the Website, traffic data, communication data, information about the device
• you use to access the Website, your Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We also automatically collect information about how visitors use our Website by using cookies and similar technologies if, where they are not essential to make the Website work, you have consented to their use. To learn more about how we use cookies and how to switch them off please see the Information We Collect Through Automatic Data Collection Technologies section.

2.     HOW WE USE YOUR INFORMATION

The purposes for which we use your personal information and the lawful basis under data protection laws on which we rely to do this are explained below.

Where you have provided CONSENT   

We will rely on your consent to send you the following where we invite you to opt-in on the Website:

• electronic marketing communications about our services, events, promotions and competitions; and
• personal information collected from non-strictly necessary cookies used on the Website (see the Information We Collect Through Automatic Data Collection Technologies section for more information). 

You may withdraw your consent at any time. Please see the Your Rights section below for further details.

Where it is required to complete or, at your request, take steps to enter into, a CONTRACT

The use of your personal information may be necessary to perform a contract that you have with us or perform steps you request to enter into a contract. We also need to use your personal information to notify you about changes to our services.

Where there is a LEGAL REQUIREMENT

We will use your personal information to comply with our legal obligations, including where the law requires us:

• to respond or assist the public authorities or the police and other criminal investigation bodies;
• to comply with any court order, law, or legal process, including to respond to any government or regulatory request; 
• to identify you when you contact us; 
• to verify the accuracy of data we hold about you; and
• to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list in order to be able to comply with your request).

Where it is in your VITAL INTERESTS   

We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way. 

Where there is a LEGITIMATE INTEREST

We may use and process your personal information where it is necessary for us to pursue the following legitimate interests (whether ours, in connection with our business, or that of a third party), for some of the following purposes:

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

• to communicate marketing information to you;
• for analysis and insight conducted to inform our marketing strategies, and to enhance your visitor experience; and
• to tailor and personalize our marketing communications based on your activities and interests.

Processing necessary for us to support Website visitors and customers with their inquiries

• to respond to correspondence you send to us and fulfill the requests you make to us relating to our services;

Processing necessary for us to respond to changing market conditions and the needs of our guests and visitors

• to analyze, evaluate and improve our services so that your visit and use of the Website and social media pages are more useful and enjoyable (we will generally use data amalgamated from many people so that it does not identify you personally); 

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

• to notify you about changes to our services; 
• to administer the Website and our social media pages and for internal operations, including troubleshooting, testing, statistical purposes;
• for the prevention of fraud and other criminal activities;
• to verify the accuracy of data that we hold about you and create a better understanding of you as an account holder or visitor;
• for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorized access; 
• to correspond or communicate with you in relation to administrative, legal and business matters;
• for the purposes of corporate restructure or reorganization or sale of our business or assets;
• to inform you of updates to our terms and conditions and policies; 
• for our internal purposes, such as quality control, Website performance, system administration and to evaluate use of the Website, so that we can provide you with enhanced services; 
• to assess and improve our service to customers through recordings of any calls with our contact centers; and
• for other general administration including managing your queries (including through social media), complaints, or claims, and to send service messages to you.

3. INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see the Choices About How We Use and Disclose Your Information section.

4.    MARKETING

We may collect your preferences to receive marketing information directly from us by email or SMS in the following ways:

• if you fill out the form to receive more information and opt in to receive other communications from us; or
• if you register for an account, we will ask you if you would like to opt in to receive marketing information directly from us.

You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above at any time. Please see Your Rights below for further details on how you can do this.

5.    SHARING YOUR INFORMATION WITH THIRD PARTIES

We may share your information with any of the following trusted third parties:

• any of our group companies, where this is necessary, and in accordance with laws on data transfers;
• any of our franchisees, where this information is necessary, and in accordance with laws on data transferes;
• any of our franchisees, when purchasing through links on our Website to a franchisee’s website, such as when an individual clicks on a featured product;
• we use Shopify and their Shopify Partners to power our online store – you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy; 
• we use Stripe to perform ID Verification Checks, when required by law – you can read more about how Stripe uses your personal information here: https://stripe.com/legal/privacycenter#stripe-identity  

our payment providers when you make a purchase on this Website; 

• tax, audit, or other authorities, when we believe that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);
• third party providers who assist with delivering our products to you; 
• lawyers who provide us with legal and regulatory advice;
• third party data service providers who help us to understand our audience by providing additional information so that we can send the more relevant and targeted communications to you and other users;
• social media platforms such as Facebook, Instagram, and YouTube; 
• if we merge with or are acquired by another business or company in the future, we may share your personal information with the new owners of the business or company, as well as with any administrators or insolvency practitioners, where they are involved (and provide you with notice of this disclosure); and
• if we have to share your information to comply with legal or regulatory requirements. This may involve exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing your opt-out request to {privacy-email}. 
• Promotional Offers from Us If you do not wish to have your email address/contact information used by us to promote our own or third parties' products or services, you can opt-out by sending
• us an email stating your request to {privacy-email}. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. 
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by emailing your request to {privacy-email}. 

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states and jurisdictions may have additional personal information rights and choices. Please see Your Rights for more information.

6. SOCIAL MEDIA PLATFORMS

We use a number of different social media platforms to communicate with you and to promote our services. We process your personal information using these platforms in a variety of ways, as follows:

Pages. We use your personal information when you post content or otherwise interact with us on our official pages on Facebook, Instagram, Twitter, Snapchat, TikTok, YouTube and other social media platforms. We also use the Page Insights service for Facebook and Instagram to view statistical information and reports regarding your interactions with the pages we administer on those platforms and their content. Where those interactions are recorded and form part of the information we access through these Page Insights services, we and the relevant platform are joint controllers of the processing necessary to provide that service to us.

Cookies. We use cookies and similar technologies in our websites and applications to collect and send information to Facebook about actions you take on our website and applications. In particular:

Facebook uses this information to provide services to us and also for further processing for its own business purposes. We and Facebook are joint controllers of the processing involved in collecting and sending your personal information to Facebook using cookies and similar technologies as each of us has a business interest in Facebook receiving this information. You can find out more about these technologies in the Information We Collect Through Automatic Data Collection Technologies section. The services we receive from Facebook that use this information are delivered to us through Facebook’s Business Tools, which include Facebook Pixel, App Events SDK and Website Custom Audiences. These tools allow us to target advertising to you within Facebook’s social media platform by creating audiences based on your actions on our Website and applications and allow Facebook to improve and optimize the targeting and delivery of our advertising campaigns for us.

Facebook also processes, as our processor, personal information that we submit for the purposes of matching, online targeting, measurement, reporting and analytics purposes. These services include the processing these platforms carry out when they display our advertisements to you in your news feed at our request after matching contact details for you that we have uploaded to them. These advertisements may include forms through which we collect contact information you give to us. 

Further information. The Facebook company that is a joint controller of your personal information is Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For further information regarding these platforms and their use of your personal information, please see:

Facebook’s Controller Addendum for Page Insights and Controller Addendum for Business Tools which include information regarding how our and the platform’s responsibilities to you are allocated as controllers of your personal information; 

Facebook's Data Policy at https://www.facebook.com/about/privacy which includes details of the legal reasons (known as ‘lawful bases’) on which the platform relies to process your personal information, together with details regarding your data protection rights; and

Facebook’s help pages regarding its Page Insights and Business Tools and its terms and conditions relating to those tools. 

7.     UNITED STATES AND CANADA RESIDENTS ONLY 

This Website is to be used by United States and Canada residents only. We reserve the right to cancel and refund any sales made from outside of the United States. If an international user accidentally or purposefully accesses or engages with this Website, please contact {privacy-email} so that any information collected by us can be appropriately discarded, to the extent permitted by law. 

8.     WHERE WE STORE YOUR INFORMATION

We are headquartered and store our information in the United States. 

9.     HOW WE SAFEGUARD YOUR INFORMATION

We care about protecting your information. That's why we put in place appropriate measures that are designed to prevent unauthorized access to, and misuse of, your personal information.

We have a management system and implement appropriate security measures to maintain integrity and security and prevent unauthorized access, loss, manipulation or leaks of personal information. Furthermore, where the processing of personal information is subcontracted, we make efforts to protect such personal information by selecting subcontractors who handle personal information appropriately and by prescribing the necessary measures to the subcontractor for appropriate management of personal information.

If you suspect any misuse or loss of or unauthorized access to your personal information please let us know immediately by contacting us using the details provided at the end of this notice.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Website and any transmission is at your own risk. 

The Website may from time to time contain links to and from other websites. If you follow a link to any of those websites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those websites.

10. HOW LONG WE KEEP YOUR INFORMATION

We will retain your personal information for as long as you have a relationship with us, for a period of time after your relationship with us has ended, and for as long as may be required by law. 

When determining how long this retention period will last once the purpose of processing the personal information has been satisfied, we take into account the length of time personal information is required to:

• Continue to develop, tailor, upgrade, and improve our services;
• Maintain business records for analysis and/or audit purposes;
• Comply with record retention requirements under the law;
• Defend or bring any existing or potential legal claims; or
• Address any complaints you may have.

When personal information is no longer required due to the expiration of the personal information holding period, or the purpose for which the personal information has been obtained has been achieved, we will destroy the personal information in accordance with our retention policy.

11. DO WE COLLECT INFORMATION FROM MINORS

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or business information. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at {privacy-email}.

Residents of certain states and jurisdictions under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your Rights for more information.

12. YOUR RIGHTS

In accordance with applicable law, you may have a number of rights in relation to your information under data protection laws depending upon your location. In relation to certain rights, we may ask you for information to confirm your identity, location, and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either: (i) the date that we have confirmed your identity; or (ii) where we do not need to do this because we already have this information, from the date we received your request.

We will process all such requests in accordance with local laws. 

Right to Confirm

You may have the right to confirm whether or not we process your personal information. 

Right to object

Depending on your location, you may be able to object to us processing your personal information where we do so for one of the following reasons: 

• where we rely on our legitimate interests to process your information;
• to enable us to perform a task in the public interest or exercise official authority; or
• to send you direct marketing materials and where your right to withdraw consent does not apply.

Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your personal information for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your personal information.

Right to withdraw consent 

Depending on your location, and where we have obtained your consent to process your personal information for certain activities (for example, for marketing), you may be able to withdraw this consent at any time. If you are able to withdraw consent, we will cease to use your personal information for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

To withdraw your consent to marketing communications, please use the unsubscribe tool in the relevant communication. Alternatively, you can contact us using the contact details in this notice. 

Right of access (‘Data Subject Access Requests’)

You may have the right to ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so. 

If you would like to request access to your information, it would assist us with dealing with your request if you could use the subject heading ‘Data Subject Access Request’ when contacting us. Please note that this is not mandatory, and we will still deal with any requests without this reference.

Right to erasure 

You may have the right to request that we erase your personal information in certain circumstances. Normally, this right exists where:

• the data is no longer necessary; 
• you have withdrawn your consent to us using your data, and there is no other valid reason for us to continue; 
• the data has been processed unlawfully; 
• t is necessary for the data to be erased in order for us to comply with our obligations under law; or 
• you object to the processing of your data and we are unable to demonstrate overriding legitimate grounds for our continued processing. 

We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.

When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data. 

Right to restrict processing 

You may have the right to request that we restrict our processing of your personal information in certain circumstances, for example if you dispute the accuracy of the personal information that we hold about you, you object to our processing of your personal information for our legitimate interests or you require us to keep it in connection with legal proceedings. If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.

We may only process your information while its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

Right to rectification 

You may have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties to whom we have disclosed the inaccurate or incomplete personal information.

Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

Right of data portability 

You may have the right to transfer your personal information between service providers where we rely on your consent or the performance of your contract as the lawful basis to use that information. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you if technically possible. Rights relating to automated decisions In certain circumstances, you may have the right to contest a decision made about you based purely on automated processing and where the processing is not required by law. You may also ask us to stop making such decisions using automated processing alone.

Right to complain 

If you would like to make a complaint or if you have any questions about how we use or keep your personal information, you may contact us using the contact details in this notice.

You may have the right to lodge a complaint with the relevant supervisory authority for your jurisdiction (e.g., your state attorney general’s office), if you believe our processing of your personal information violates applicable law. 

Non-Discrimination

You have the right not to receive discriminatory treatment by us for the exercise of you rights conferred by applicable privacy laws. 

Authorized Agent

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us on the details provided below.

Opt-Out of Profiling 

You may have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects, including automated decisions. 

Targeted Advertising Opt-Out 

You may have the right to opt-out of personal data processing for targeted advertising purposes. 

Right to Appeal 

You may have the right to appeal when we determine we will not act on a request made by you. To appeal any decision made by us, please contact {privacy-email}.

Opt-Out of Sale

We do not currently sell the personal information of its consumers. However, if we do sell any personal information, you may also have a right to opt-out of certain personal information sales.  

Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person with whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with the information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

To exercise these rights, you can contact us by email at {privacy-email}, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

How to exercise your rights

If you would like to exercise any of these rights, please contact us on the details provided under How to contact us. Please note that we may keep a record of your communications to help us resolve any issues that you raise.

13. DO NOT TRACK 

Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established and accepted, we may revisit our policy on responding to these signals.

14. CHANGES

We may make changes to this Privacy Notice at any time by posting a copy of the modified notice on the Website or, where appropriate, by sending you an email with that notice. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Website, whichever is the earlier. 

15. HOW TO CONTACT US

If you have any queries about this Privacy Notice, including your rights in relation to your personal information, please contact us at:

Title: Director of Support: {privacy-email}